PUBLISHED: 25TH MAY 2018
The Grove Resort & Water Park Orlando prides itself in offering an exceptional service to its guests and recognizes the importance and its obligation to treat your personal data with respect. This Privacy Policy describes the privacy practices of The Grove Resort & Water Park Orlando.
- Personal Data
- How We Collect Personal Data
- Collection of Other Data
- How We Collect Other Data
- User of Personal Data and Other Data
- Disclosure of Personal Data and Other Data
- Other Uses and Disclosures
- Third Parties
- Choices
- Your Rights in Relation to Your Personal Data
- Retention
- Sensitive Personal Data
- The Processing of Children's Data
- Security
- Cross-Border Transfer
- Updates to This Privacy Policy
- Contacting Us
- The Supervisory Authority
PERSONAL DATA
We take the protection of your private data very seriously and adhere to relevant data protection legislation. Personal data is collected only to the extent necessary. In no case will the data be sold or made available to third parties unless it is integral to the services and goods supplied by The Grove Resort & Water Park Orlando. You can learn more about any third-party processing by reading this policy and how we handle your data when you use our services. “Personal Data” is data that identifies you as an individual or relates to an identifiable individual.
At touchpoints throughout your guest journey, we may collect the following Personal Data:
- Contact information: name, gender, postal address, telephone number, email address, IP address
- Payment information: Credit and debit card number or other payment date
- Language preference
- Nationality, passport, visa or other government-issued identification data
- Important dates, such as birthdays, anniversaries and special occasions
- Travel itinerary, tour group or activity data
- Interactions including prior guest visits, goods and services purchased, and special service and amenity requests
- Social media account ID, profile photo and other data publicly available
In limited circumstances, we also may collect:
- Data about family members and companions, such as names and ages of children
- Biometric data such as digital images, and video and audio data via security cameras located in public areas, such as
hallways and lobbies, in our properties. - Guest preferences and personalized data (“Personal Preferences”), such as your interests, activities, hobbies, food
and beverage choices, services and amenities of which you advise us or which we learn about during your visit.
If you submit any Personal Data about other people to us or our Service Providers, third parties contracted by
The Grove Resort & Water Park Orlando to provide services as part over our overall Services, such as making a reservation
for another individual, you represent that you have the authority to do so and you permit us to use the data to fulfil
your request for our Services.
HOW WE COLLECT PERSONAL DATA
We collect Personal Data in a variety of ways:
- Online Services: we collect Personal Data when you use our online services to make a reservation or purchase goods
and services, to communicate with us, to post to our social media pages, to sign up for our newsletter(s) or
participate in any offers or surveys. - Visiting and Contacting Our Hotels: we collect Personal Data when you visit our hotels and use our services including
accommodation, bars and restaurants, meeting and events facilities and gym. - Making Bookings and Reservation at Our Hotels: We collect Personal Data when you make a reservation by
telephone or communicate with us by email or facsimile for any of our guest services. These communications
may be recorded for purposes of quality assurance and training. - Internet-Connected Devices: We collect Personal Data from internet-connected devices used in our properties
to fulfil our legal obligations e.g. compliance with anti-terrorism legislation. Do we need to comment on mobile devices?
COLLECTION OF OTHER DATA
“OTHER DATA” is data that generally does not reveal your specific identity or do not directly relate to an individual. To the extent Other Data reveals your specific identity or relates to an individual, we will treat Other Data as Personal Data. Other Data include:
- Browser and device data
- Data collected through cookies and other technologies
- Demographic data and other data provided by you
- Aggregated data
