Privacy Policy

PERSONAL DATA

We take the protection of your private data very seriously and adhere to relevant data protection legislation. Personal data is
collected only to the extent necessary. In no case will the data be sold or made available to third parties unless it is integral to the
services and goods supplied by The Grove Resort & Water Park Orlando. You can learn more about any third-party processing by
reading this policy and how we handle your data when you use our services. “Personal Data” is data that identifies you as an
individual or relates to an identifiable individual.

At touchpoints throughout your guest journey, we may collect the following Personal Data:

• Contact information: name, gender, postal address, telephone number, email address, IP address
• Payment information: Credit and debit card number or other payment date
• Language preference
• Nationality, passport, visa or other government-issued identification data
• Important dates, such as birthdays, anniversaries and special occasions
• Travel itinerary, tour group or activity data
• Interactions including prior guest visits, goods and services purchased, and special service and amenity requests
• Social media account ID, profile photo and other data publicly available

In limited circumstances, we also may collect:

• Data about family members and companions, such as names and ages of children
• Biometric data such as digital images, and video and audio data via security cameras located in public areas, such as
  hallways and lobbies, in our properties.
• Guest preferences and personalized data (“Personal Preferences”), such as your interests, activities, hobbies, food
  and beverage choices, services and amenities of which you advise us or which we learn about during your visit.
• If you submit any Personal Data about other people to us or our Service Providers, third parties contracted by
  The Grove Resort & Water Park Orlando to provide services as part over our overall Services, such as making a reservation
  for another individual, you represent that you have the authority to do so and you permit us to use the data to fulfil
  your request for our Services.

HOW WE COLLECT PERSONAL DATA

We collect Personal Data in a variety of ways:

• Online Services: we collect Personal Data when you use our online services to make a reservation or purchase goods
  and services, to communicate with us, to post to our social media pages, to sign up for our newsletter(s) or
  participate in any offers or surveys.
• Visiting and Contacting Our Hotels: we collect Personal Data when you visit our hotels and use our services including
  accommodation, bars and restaurants, meeting and events facilities and gym.
• Making Bookings and Reservation at Our Hotels: We collect Personal Data when you make a reservation by
  telephone or communicate with us by email or facsimile for any of our guest services. These communications
  may be recorded for purposes of quality assurance and training.
• Internet-Connected Devices: We collect Personal Data from internet-connected devices used in our properties
  to fulfil our legal obligations e.g. compliance with anti-terrorism legislation. Do we need to comment on mobile devices?

COLLECTION OF OTHER DATA

“OTHER DATA” is data that generally does not reveal your specific identity or do not directly relate to an
individual. To the extent Other Data reveals your specific identity or relates to an individual, we will treat
Other Data as Personal Data. Other Data include:

• Browser and device data
• Data collected through cookies and other technologies
• Demographic data and other data provided by you
• Aggregated data